Welcome to Travel with Mates! Here’s everything you need to know about our shipping policy. If you have any questions, our team is always here to help.
Shipping Locations
At Travel with Mates, we ship exclusively within Australia at this point in time.
Shipping Carrier
All orders are carefully handled and delivered by Australia Post, our trusted shipping partner.
Shipping Speed
- Standard Shipping: Expect your order to arrive within 3-5 business days after it’s been dispatched.
- Express Shipping: Need it faster? Opt for Express Shipping, and your items will typically arrive within 1-3 business days after dispatch.
Please keep in mind that delivery times may vary depending on factors such as your location and any unexpected delays.
Order Processing
Your order will be processed and dispatched within 1-2 business days after payment confirmation. Once your order is on its way, we’ll send you a shipping confirmation email with tracking details.
Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as your delivery address. You’ll see the shipping fee at checkout before you finalize your purchase.
Tracking Your Order
Keep an eye on your package’s journey with the tracking number provided in your shipping confirmation email. Just enter the tracking number on the Australia Post website to get real-time updates on its status.
Failed Deliveries
If Australia Post is unable to deliver your package due to an incorrect address or missed delivery attempts, it will be returned to us. We can arrange for re-delivery, but please note that additional shipping fees may apply.
Get in Touch
If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to reach out to our customer support team. You can contact us at support@travelwithmates.com.au
Thank you for choosing Travel with Mates for your travel needs! We hope your shopping experience with us is smooth sailing.